Let’s get this problem resolved so you can reset your password, @Osmanecunha62.
In most cases, browser-related problems are the reason why users encounter unexpected behaviors. You can clear your browser’s cache to help the program run better. Once done, close your browser and reopen it. Then, try to reset your password.
You can use these resources for complete instructions on how to change your login information:
I’ve added this article in case you’d like to edit your contact details and manage your users, most especially their access: Get started and adjust settings after you sign up for QuickBooks Online.
If you have any other questions or concerns besides resetting your password, just let me know. I'm here to help any time. Always take care!
