I appreciate you for following the steps shared by my colleague, @DynamicWaste. I'm here to share additional information to turn off your email notifications.
Yes, you're right. You can see the Home in your Settings & Alerts. To completely turn off your email notifications, you'll need to go back to the Processing Tools menu and click the No button.
From there, you can change the option on whether or not you would like your customers to receive email notifications. Let me show you how:
- Log into the Merchant Service Center.
- Click Processing Tools and select Manage Recurring Payments.
- Tap the Settings and click the NO button.
Once done, a green text will appear next to the Yes/No switch reading "Saved Setting" with a green checkmark that confirms the change is complete.
For more details, see this article: Turn on or off Customer Notification Emails for Recurring Payments. It also contains screenshots for visual reference.
However, if you're still unable to turn the email notifications, I'd suggest contacting our Merchant Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and help you turn off the email notifications. They can also perform other troubleshooting steps if necessary.
To reach them, refer to this article and proceed to QuickBooks Online with Payments & Merchant Service Center section to get their most updated contact information: Contact Payments or Point of Sale Support.
I'll be adding this article to learn more about deposit times for customer payments and when QuickBooks puts the money in your bank account: Find out when QuickBooks Payments deposits customer payments.
Don't hesitate to get back to this thread if you have further questions. I'll be around to assist you always. Keep safe!
