Get help with QuickBooks products and services

These steps apply to:

• QuickBooks Online Simple Start, Essentials, Plus, Advanced, Accountant, ProAdvisor, or Solopreneur products. 
• QuickBooks Online Payroll Core, Premium, Elite, and QuickBooks Time. 

If you have QuickBooks Free or QuickBooks Lite, you can use our free self-serve resources in (?) Help or on the QuickBooks Learn and Support site . For expert support, upgrade to a paid subscription of QuickBooks Online.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view.

1. Sign in to QuickBooks Online.
2. Select (?) Help. 
3. Choose one of the following options to get help:
   • Assistant tab: Enter your question in the Type or Ask Something field. QuickBooks Assistant will provide answers or options. 
   • Search tab: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles. 

Connect with an expert

If you still need help, follow these steps to connect to an expert. 

• Assistant tab: Enter talk to an expert.
• Search tab: Select Contact Us.

Support hours

These steps apply to:

• QuickBooks Desktop Pro, Premier, Plus, and Enterprise. If you have QuickBooks Desktop Pro or Premier, unlimited support is available with a care plan. QuickBooks Plus and Enterprise include a care plan.
• QuickBooks Desktop Payroll Basic, Enhanced, Assisted

1. Open QuickBooks Desktop.
2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us. This opens the Help window.
   Tip: you can also press F1 on your keyboard to open the Help window.
3. Use the Search questions, keywords, or topics field to enter your question. 
4. You’ll get a list of related articles.

Connect with an expert

1. If you don’t get the answers you need, select Contact Us in the help window.

You can choose between getting a callback or chatting with us.
Tip: If you don’t see the Help menu, check your screen settings in QuickBooks Desktop or update its version.

Support hours

Follow these steps if you need help with QuickBooks Workforce.

1. Sign in to QuickBooks Workforce.
2. Select Help. This opens the Help page.
3. Select how you want to get help:
   • Assistant tab: Enter your question in the Type or ask something field. QuickBooks Assistant will give you answers or options.
   • Search tab: Enter your question in the Search questions, keywords, or topics field. You'll get a list of related articles.

Connect with an expert

• Assistant tab: Enter talk to an expert.
• Search tab: Select Contact Us.

QuickBooks Workforce’s support hours are Monday to Friday, 6 AM to 6 PM PT. They’re closed on weekends.

Follow these steps if you need help with QuickBooks Capital or QuickBooks Live.

QuickBooks Capital

1. Sign in to QuickBooks Capital.
2. Choose how you want to contact us:
   • Give us a call at the number provided on the page.
   • Select Live chat to start a chat with an expert.

QuickBooks Capital’s support hours are Monday to Friday, 6 AM to 3 PM PT. They’re closed on weekends.

QuickBooks Live

1. Sign in to QuickBooks Live.
2. Choose how you want to contact us:
   • Select Get a free consultation to request for a callback at your preferred time, or;
   • Give us a call at the number provided on the page.

QuickBooks Live’s support hours are Monday to Friday, 9 AM to 9 PM PT. They’re closed on weekends.