thanks Shawn
I had six hours with Quickbooks Tech. and another two hours with Samsung.
I think the main problem with Quickbooks is they're working off the same script. And through this they refuse multiple times to bump me up a level.
Two other times they said a supervisor would get back in touch with me. Never happened.
As it turned out it was a fairly simple fix.
This experience tells me Quickbooks is terrible at resolving any issue.
thanks Shawn
