thanks Shawn

I had six hours with Quickbooks Tech. and another two hours with Samsung. 

I think the main problem with Quickbooks is they're working off the same script. And through this they refuse multiple times to bump me up a level.

Two other times they said a supervisor would get back in touch with me. Never happened.

As it turned out it was a fairly simple fix. 

This experience tells me Quickbooks is terrible at resolving any issue.

thanks Shawn