I am well aware of how detrimental this situation can be for your business. I wanted to extend my gratitude for your proactive approach towards rectifying the payment terms calculation, Dawn.
Please know this is not the experience that we want you to have. I recommend contacting our support team again. I understand that you've already been in contact with them and I can see that the call got disconnected. Currently, that's the most we can offer since they have all the necessary tools to securely review your account via a screen-sharing session. Our support team will further investigate the issue to understand why this keeps happening, this way they can give you accurate information to resolve this issue.
Furthermore, you can check this article to learn more about customizing your invoice payment terms: How to Adjust Invoice Payment Terms in QuickBooks Online.
In addition, feel free to visit this helpful article and learn about personalizing sales transactions in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I encourage you to comment below if you have any more questions or need additional assistance with your invoices or any other inquiries in QBO. I am here to support you at every step.
