The error message appears when your Employee Identification Number (EIN) is link to a discontinued QuickBooks Desktop Enterprise, @ss_landl. I'm here to provide you with valuable information and assistance in resolving this issue.
Since you're only using QuickBooks Desktop Plus and Payroll Enhanced, it's important to confirm if your login credentials are correct. Additionally, please check if you have other accounts in CAMPS under different company names. This will help us determine if your account is active and properly listed with your CAMPS credentials
Moreover, if you're unable to view your payroll details in CAMPS, I recommend contacting QuickBooks Customer Support for further assistance in resolving the error message. They have the necessary tools and expertise to help identify the cause of this concern. Here's how you can reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us, then enter a brief description of your concern.
- Hit Continue and sign in to your Intuit account.
- Choose Chat with us or Have us call you.
For Pro, Premier, and Plus users, support is available Monday to Friday, from 6 AM to 6 PM. Enterprise users can contact support anytime, any day.
For reference, please check out this article: Contact QuickBooks Desktop support.
Additionally, if you have questions about the discontinuation policy of QuickBooks, you can check this article: QuickBooks Desktop service discontinuation policy.
If you require further assistance with the error message, please feel free to post in this forum. We're here to help you anytime.
