Thank you for always getting back to the Community, @JEDeck.
Since, you cannot successfully log in to your account, you can look into resolving the issue by following the steps outlined in this article: Recover your Intuit Account if you can’t sign in. If the issue persists, I recommend contacting our customer support team again.
Unfortunately, we are unable to access private account details here in the Community for security reasons, as it is a public forum. I understand that you have already reached out, but reconnecting with them will allow for a review of your prior case and an update on your account status. Our customer support team is equipped with the necessary tools to securely investigate and address your account issues.
Additionally, here is an article that may assist you in updating or changing your Intuit account information.
If you continue to experience difficulty accessing your account, feel free to reply to this post. We're here to assist you!
