Hello. I have a bulk payment from an insurance company that includes a chargeback, but cannot properly match the transaction. Hopefully someone can help. I will use sample numbers to illustrate the issue.
A single bank payment transaction from the insurance company exists in the amount of $1000. The statement from the insurance company shows:
$800 to pay an invoice for customer 1
$700 to pay an invoice for customer 2
$-500 to claw back an amount that was paid to customer 3 previously. (They show a balance of $-500 on their account)
When I go to match the transaction, the -500 balance of customer 3 does not come up in the list. So I cannot match the transaction. Not sure what do do at all! Issue a refund/credit? Thanks.
