Hello.  I have a bulk payment from an insurance company that includes a chargeback, but cannot properly match the transaction.  Hopefully someone can help.  I will use sample numbers to illustrate the issue. 

A single bank payment transaction from the insurance company exists in the amount of $1000.  The statement from the insurance company shows:

$800 to pay an invoice for customer 1

$700 to pay an invoice for customer 2

$-500 to claw back an amount that was paid to customer 3 previously. (They show a balance of $-500 on their account)

When I go to match the transaction, the -500 balance of customer 3 does not come up in the list.  So I cannot match the transaction.  Not sure what do do at all!  Issue a refund/credit? Thanks.