Banking

Your accountant is right, @Mark Armistead-. 

Excluding duplicate transactions is the best approach to handle this. When you exclude a transaction, it doesn’t appear in any account registers or financial reports.

To proceed, here's what you need to do:

1. Go to Bookkeeping.
2. Choose Transactions, and then select Banking.
3. Click the For Review tab.
4. Choose the checkbox of the transactions to exclude.
5. Select Exclude.
   
   

For more info, you may utilize this article: Exclude a bank transaction you downloaded into QuickBooks Online.

I'm also adding these articles to help manage your banking transactions in QuickBooks Online:

• Categorise and match online bank transactions
• Reconcile an account

Fill me in if you have other questions about handling duplicate entries in your account. I'll be happy to help. Keep safe!