This is not the service we want you to experience, GrahamMackie.
I understand the impact of any delay in not being able to connect your bank with QuickBooks. That being said, let me share additional information to make sure you're able to resolve this ongoing connectivity issue.
You'd want to make sure to use a regular browser when linking your bank.
In the meantime, let's access your QuickBooks account using a private browser or an incognito window to isolate the issue. You can use any of these keyboard shortcuts:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If you're able to successfully link your bank, you'd want to consider clearing your regular browser's cache. The stored browsing history in your regular browser can affect the program's performance.
If the issue persists, I'd recommend contacting our QuickBooks Online Customer Support team. This way, we can request a formal investigation to determine the root cause of this ongoing recurring connectivity concern.
I'm adding these articles to help you manage your connected bank accounts and transactions:
Please know the Community has your back if you have other questions. I’ll be right here to assist further.
