QuickBooks Team
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Re: Downloading HSBC credit card transactions

Hi there, @saul2

 

I'll provide some verification about setting up an automated feed for your HSBC UK Business Debit Card account. 

 

HSBC business account is one of the supported bank account types for direct feeds in QuickBooks Online (QBO). For more information, please go through this helpful article: QuickBooks HSBC Direct Feeds Frequently Asked Questions (FAQs).

 

Since you've already confirmed from HSBC that the Business Debit Card account type isn't eligible to an automated feed, I'd suggest using the Standard feed feature by performing the steps below.

 

I've checked here on my end if there's an ongoing investigation about the error you're getting when adding your card. Yes, there's currently one and it's still open. Our Banking Engineering Team is actively working to fix this issue as soon as possible.

 

As a an alternative, you can also connect it via the Standard feed option. Here's how: 

 

  1. Go to Banking from the left menu. 
  2. Click Add account at the upper right.
  3. Type in HSBC when searching your bank or select it from the list. 
  4. Enter your login details that you use for online banking. 
  5. Choose Continue
  6. Select Agree. Enter additional sign-in information by your bank at this stage and simply follow the onscreen instructions as required.
  7. Click Connect.

 

For more information, you can check out this helpful article: Using Standard Feeds Banking Connection

 

If you need bank transactions more than 90 days, you can import them from CSV to QuickBooks

 

In the meantime, I'd suggest contacting our QuickBooks Online Customer Support Team. This way, they can add your account to the list of affected companies. They'll also be able to notify you about the issue's status via email. 

 

The steps and resources above will help get you in the right direction, @saul2

 

If you have other online banking concerns, don't hesitate to click the Reply button below. I'll be around to help.