Welcome and thanks for posting in the Community, @philipdelves.
There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito).
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once signed in, go back to the Banking page again to disconnect your PayPal. Please refer to this article for further guidance: Disconnect or delete an account connected to online banking.
If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
Let me know in the comment section below if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a good one!
