Thanks for reaching out to the Community, Melg3.   To tie actual cost for time on Job Profitability reports in QuickBooks Desktop (QBDT), you need to have an existing transaction (sample: Journal Entry (JE) or paycheck).    In this case, since you don't do payroll in QBDT, you can use the JE instead and make sure to enter their wages and jobs per customer. Before doing so, I suggest consulting your accountant for further assistance with the process.   Once done, pull the report again to double-check. Here's how:   Go to the Reports menu to get to the Job Costing. Select Job Profitability Summary or Detail.   For additional information, consider checking out this article: Tracking job costs in QuickBooks Desktop.   Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great rest of the day! ... View more

Welcome and thanks for dropping by the Community, tatyanap.   We received reports regarding users unable to see information when searching using the Magnifying Glass or the Advanced Search. A ticket has been created (INV-30628) and was forwarded to our Product Engineers. They're now investigating and working to fix this as soon as possible.   I highly suggest contacting our Phone Support team, so they can add you to our notification list. This will also help our Engineers determine the number of affected users. You'll receive an update through email once this has been resolved.   Please refer to this article for steps on how to reach them: Contact the QuickBooks Online Customer Support team.     In the meantime, you can use the Invoice List report to find the invoice that you're looking for as a workaround. Here's how:   Go to the Reports menu to get to the Standard reports page. In the search field, type Invoice List and press Enter to open.  In the Report Period section, choose your preferred date. You can also group the report by Customers, then hit Run report.   Just in case, I'll be adding these articles for future reference:   Customize your reports in QuickBooks Online. How to Filter Reports: Customers, Vendors, & Products.   Thanks for your patience while we look into this. Let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great rest of the day! ... View more

Welcome to the Community, twiley88.   Yes, there is a way to edit an employee's paycheck in QuickBooks Online (QBO). However, the steps to do this will differ depending on how it was processed, and the payroll subscription you're using.   If the paychecks are still unapproved, here's how:   For Intuit Online Payroll (IOP):   Select View/Edit in the Approve Paychecks page, then click Edit. Change or edit the time, and hit Save. Tick Approve Paychecks once ready.   For QuickBooks Online Payroll (QBOP):   Go to the Preview payroll page and click the Edit (pencil) icon beside the Net pay amount.  Change or edit the time, then select Save. Choose Submit payroll.   If they were already approved:   For IOP:   Go to the Payday menu to get to the Paycheck List. Choose the paycheck, then Edit. We'll prompt you to specify whether or not the paycheck has already been delivered to the employee, then edit the time. Hit Save once done.   For QBOP:   Go to the Workers menu to get to the Employees page. Click the Paycheck List link.  Select the paycheck, then tick Edit.  Edit the time and click Save once done.   If they were a direct deposit (DD) paychecks, please refer to this article and scroll down to Edit an unprocessed or processed direct deposit paycheck for the detailed steps on how: Change an employee paycheck.   On the other hand, if you're using either QuickBooks Online Payroll Full Service or Intuit Full Service Payroll, check out this article for further guidance: Edit a payroll paycheck.   Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great rest of the day! ... View more

Welcome to the Community, susanstensland.   Switching or changing the user name in QuickBooks Desktop (QBDT) requires you to open the file with Admin credentials first. Then, follow these steps to complete the process:   Go to the Company menu at the top to get to the Setup Users and Passwords. Click Set Up Users.   Select the name in the User List, then choose Edit User.  Change the User Name and enter the other necessary information. Once done, hit Next and Finish.   For additional information, consider checking out this article: QuickBooks Desktop Users and Restrictions.   If you're using the QBDT Enterprise version, please refer to this article for the detailed steps on how: Create and modify roles in QuickBooks Enterprise.   Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great rest of the day! ... View more

Thanks for joining this conversation, Teamteplow2016.   To make sure that I'm on the same page, you're referring to the original post in this thread, correct? If so, adding a markup on an item is pretty easy, and I'm happy to show you the steps on how:   In your QuickBooks Desktop (QBDT) company file, go to the Lists menu at the top to get to the Item List. Double-click on the item to open its information, then select the Edit Markup option.  Choose the Type of Markup and enter the Cost, Sales Price, Markup Percent, and Margin details. Hit OK to complete the process.   Please note that this option is only available in the QBDT Enterprise version. If you're using Pro or Premier, you can only set up a default markup percentage by going to the Preferences. Here's how:   Go to the Edit menu at the top to get to the Preferences. Select Time & Expenses at the left pane. Enter the Default Markup Percentage in the Invoicing Options section.   Just in case, I'll be adding this article for future reference: Add, edit, and delete items.   Please let me know if you have any other issues or concerns, and I'll get back to you as soon as possible. Have a great rest of the day! ... View more

Thanks for joining this conversation, S-Ponder6.   To answer your question, when making an estimate inactive, you can no longer create an invoice from it. But you can still see this in the Progress vs Estimates report since all the estimates you've entered in QuickBooks Desktop (QBDT) regardless if it's active or not will show in this report.   If you don't want to see them, you can either filter the report to only show the active ones or delete them. Here' show:   To filter:   Go to the Reports menu at the top to get to the Jobs, Time & Mileage and Job Progress Invoices vs. Estimates. Click the Customize Report option at the upper left, then proceed to the Filters tab.  In the Choose Filter section, choose Estimate Active in the Filter column, then Yes. Hit OK once done.    To delete:   On the same report, double-click on the inactive estimates to open the transaction.  Select the Delete (X) option at the top, then Yes to confirm.  Repeat the steps to delete the other ones.   Just in case, I'll be adding this article for future reference: Set up and send progress invoices in QuickBooks Desktop.   Please leave a comment below if you have any other issues or concerns. I'm always here to assist. Have a great rest of the day! ... View more

Thanks for joining this conversation, melamorim.   I checked if there's an ongoing issue about this, but there isn't currently one. Since the issue persists after uninstall and reinstalling QuickBooks, I highly suggest contacting our Phone Support team. They are able to pull up your account using their screen-sharing (remote access) tool in a secure environment and further investigate the root cause of this error. They can also perform other troubleshooting steps to fix this for you.   Please refer to these articles for the detailed steps on how to reach them:   For QuickBooks Online (QBO): Contact the QuickBooks Online Customer Support team. For QuickBooks Desktop (QBDT): Contact the QuickBooks Desktop customer support team.   Please leave a comment below if you encounter any other issues. I'm always here to assist. Have a great rest of the day! ... View more

Thanks for joining this conversation, ABAshg.   If you already performed all the troubleshooting steps shared by my colleagues above and the Family Leave for the employee's side are still not calculating correctly, I highly suggest contacting our Phone Support team. They are able to pull up your account using their screen-sharing (remote access) tool and double-check your QuickBooks Desktop (QBDT). They can also open a ticket which will be sent to our Product Engineers for further investigation.   Please refer to this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop customer support team.   Just in case, I'll be adding this article for future reference: Massachusetts Paid Family Leave.   Please leave a comment below if you have any other issues or concerns. I'm always here to assist. Have a great rest of the day! ... View more

Welcome to the Community, suchellcawley23.   Entering a payment to a vendor in QuickBooks Online (QBO) is pretty quick and easy! Let me show you how.   If a bill was entered, you can use the Pay Bills or  Checks pages. Here's how:   Pay Bills page:   Go to the Plus icon at the top right to get to the Pay Bills.  Choose a Payment account and a date. Locate the bills you need to pay, then place a checkmark beside the vendor names. Hit Save and close.    Check page:   Go back to the Plus icon to get to the Check.  Pick the vendor in the Payee drop-down, then choose where the money will be withdrawn in the Bank account drop-down. In the Add to Check section, click Add to the bills you need to pay. If there are multiple transaction, place a checkmark in the bills in the Outstanding Transactions section. Hit Save and Close.   For additional information, consider checking out these articles:   How to enter and pay bills. How to pay a bill with a credit or debit card.   On the other hand, if there are no bills created, you can enter an expense transaction instead. For the detailed steps on how to do it, please refer to this article: How to enter, edit, or delete expenses.   Reach out to me if you have any other issues or concerns by leaving a comment. I want to make sure everything is taken care of for you. Have a wonderful day! ... View more

Thanks for getting back to us, aviv.   An open ticket (INV-34039) has been opened regarding this issue and was escalated to our Product Engineers. They're now working to fix this as soon as possible.   If you haven't been included yet, I highly suggest contacting our Phone Support team again. I know you already called but I want to ensure that you're added to our notification list. This will also help our Engineers determine the number of users affected by the issue.   However, if you're already included, rest assured that an email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.   Just in case, I'll be sharing this article for future reference: Sync with Square Hub.   Thanks for your patience while we look into this. Reach out to me if you have any other issues or concerns by leaving a comment. I want to make sure everything is taken care of for you. Have a good one! ... View more

Thanks for visiting us in the Community, PHS.   I checked if there's an ongoing issue about this, but there isn't currently one. As an initial troubleshooting step, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of any possible data damage within the file.   Here's how:   Go to the File menu at the top left to get to the Utilities and Rebuild Data. Choose OK. Follow the prompts to save a backup, then OK again once completed. Now, go back to File, then Utilities, and select Verify Data this time.    If everything looks good, try to transfer an estimate or sales order to an invoice again to double-check the sales tax. However, if the Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below.   Here's how:   Locate and check the QBWin.log or QuickBooks.log files. Scroll to the bottom for the most recent Verify information. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.   For additional information about the process, consider checking out this article: Resolve data damage on your company file.   Just in case, I'm also sharing this article for future reference: How to resolve common sales tax issues.   Reach out to me if you have any other issues or concerns by leaving a comment. I want to make sure everything is taken care of for you. Have a wonderful day! ... View more

Welcome back to the Community, ncampbell.   Yes, you can! The steps to do this are pretty quick, and I'm happy to show you how:   In your QuickBooks Online (QBO), go to the Gear icon at the top right or Accounting menu at the left pane to get to the Chart of Accounts. Locate the expense account and click the drop-down arrow beside the Run report option under the Action column. Change the name, then hit Save and Close once done.   For additional resources, consider checking out these articles:   How to manage default and special accounts in the Chart of Accounts. Learn about detail types in chart of accounts.   Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Welcome to the Community, toolecw.   Yes, it is possible! All you need to do is to turn on the Electronic services option in the E-file and E-pay page in QuickBooks Online (QBO). Here's how:   In your QBO, go to the Gear icon at the top right to get to the Payroll Settings. In the Taxes section, click the E-file and E-pay link to open the setup page. Place a checkmark in the boxes for Federal taxes and your state. If you haven’t connected your bank, enter the account information to proceed with the connection, then choose E-sign to sign the documents and follow the instructions to complete the application.   For more information about the process, check out this article: Enroll in E-File & Pay.   Once enrolled, you can now file form 941 electronically. Please refer to this article for the detailed steps on how: File federal and state tax forms.   Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Thanks for reaching out to the Community, shelleybland.   Merging two different company files in QuickBooks Desktop (QBDT) is currently unavailable. However, you have the option to export/import lists or transactions in an .IIF file format from one company to another.   To export:   Sign in to the other company file as Admin and in a Single User mode. Once logged in, go to the File menu at the top left to get to the Utilities. Choose Export, then Lists to IIF Files.  Place a checkmark in the items you want to export, then hit OK.  Save it to your preferred location and select OK to confirm.   To import them to the other company file, here's how:   Ensure you're signed in as Admin and in a Single User mode. Go back to the File menu to get to the Utilities. Select Import, then IIF Files.  Locate the file and highlight it and choose Open. Hit OK on the pop-up message to confirm.   For more information about the process, please refer to these articles:   Export or import Intuit Interchange Format (.IIF) files. IIF Overview: import kit, sample files, and headers.   I'll submit a request regarding this to our Product Developers. They're always looking for ideas from users on how to improve QuickBooks. In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.    Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Welcome to the Community, bjnichols.   May I know what specific help you need? I can answer some general questions or concerns you may have about QuickBooks Online (QBO). Simply click the Reply button below and I’ll do what I can to assist you.   However, if you still wish to speak with our Phone Support, here's how to reach them:   Click the Help (question mark) icon at the top right of your QBO. Select Contact Us at the bottom to connect with our live support.   For tips and other resources, I recommend visiting our website for reference: Self-help articles.   Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Thanks for reaching out to the Community, jessm20001.   You can sign in to the Customer Account Management Portal (CAMPs). This is the place where you can manage your QuickBooks Desktop (QBDT) account. You can also use this to view the email address associated with your QBDT.   Here's how:   Go to camps.intuit.com and sign in using your Intuit Account information. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs. In the Company name drop-down, select My Profile to view the email address.   For additional information on how to use CAMPs, consider checking out this article: What is CAMPs and how do I use it?   Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Welcome and thanks for dropping by the Community, stay.   You're referring to the invoices for your QuickBooks Online (QBO) subscription, correct? If so, the steps to print them are pretty easy. Here's how:   In your QBO, go to the Gear icon to get to the Account and Settings. Choose the Billing & Subscription tab at the left pane. In the QuickBooks section, click on View payment history. On the Payment History page, select a date range and then click on the Printer icon to print.   On the other hand, if you're referring to the invoices the created in QBO. You can pull up and print the Invoices  List report. Here's how:   Go to the Reports menu at the left pane and type Invoice List in the search bar. In the Report period drop-down, pick either This Year or This Year-to-date. Hit Run report to refresh, then click the Print icon to complete the process.   For additional resources, please refer to this article: Run reports.   Let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Thanks for posting here in the Community, southernaquatics.   Are you getting any error messages? If so, this has been reported as an ongoing issue with QuickBooks Online (QBO). A ticket was created (INV-34763) and forwarded to our Product Engineers. They're now working to fix this as soon as possible.   In the meantime, I highly suggest contacting our Phone Support team so they can add you to our notification list. This helps our Engineers determine the number of affected users.   Here's how:   Click the Help (question mark) icon at the top right of your QBO. Select Contact Us at the bottom to connect with our live support.   An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.   Just in case, I'll be adding these articles for future reference:   How to Create a Customer Invoice. How to Create an Invoice: Billable Time & Expenses.   Thanks for your patience while we look into this. Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care! ... View more

Thanks for joining this conversation, BADA.   To answer your question, only the master admin, company admin, and standard users with full access can change the primary addresses of the employees in QuickBooks Online (QBO).   Since all the employees are to the correct work location and the paychecks/paystubs are still showing the old one, I highly suggest reaching out to our Phone Support team. They are able to access your account using their screen-sharing (remote access) tool and further investigate. They can also perform some troubleshooting steps to fix this for you.   Here's how to reach them:   Click the Help (question mark) icon at the top right of your QBO account. Select Contact Us at the bottom to connect with our live support.   Just in case, I'll be adding these articles for future reference:   Learn about user types in QuickBooks Online. Change employee payroll information. Change Employee Details. Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care! ... View more

Welcome back to the Community, accountsatgcnaz.   If the reports don't match even all the settings are the same, remember that a Balance Sheet carries a beginning balance and is a cumulative report. Additionally, the date you set only applies to net income.   Since you've verified that the dates are the same, let's do these following troubleshooting steps that can help isolate this:   Check the Fiscal Year. Run both reports for all dates. Dates = All Report Basis = Accrual or Cash Display columns by = Year   For additional information, consider checking out this article: FAQ: Basic troubleshooting for balance sheets.   Please let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a great weekend! ... View more

Welcome back to the Community, qbcelerapro.   In QuickBooks Online (QBO), you can only set up the employees to accrue paid time off, unpaid time off, sick pay, and vacation or holiday hours to these following options:   At the beginning of the year. Each pay period. Per hour worked. On anniversary date. Unlimited.   The ability to change vacation accrual to be fully accrued by 10/30 of each year is currently unavailable. For additional information, consider checking out these articles:   Set up time off policy in Online Payroll. Pay salaried employees vacation or sick time in Online Payroll. Delete an obsolete vacation or sick pay policy.   I'll pass along your suggestion to our Product Developers. They're always looking for ideas from users on how to improve QBO. In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.   Let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care! ... View more

Thanks for joining this conversation, L217DC.   If you haven't processed a reconciliation yet, you can pay the Credit Card (CC) charges using the Write Checks feature to zero out the CC account. This payment will also show up in the register along with the charges.   Here's how:   In your company file, go to the Banking menu at the top to get to the Write Checks.  Choose the bank account you want to use to pay the CC in the Bank Account drop-down. Select the name of the CC company in the Pay to the order of drop-down. Enter the amount, then go to the Expenses tab and pick the CC account. Hit Save & Close once done.    On the other hand, if you have already processed the reconciliation, there are two ways on how to pay a portion of or zero out the outstanding balance. For the detailed steps on how to do it, please check out this article and scroll down to the Pay credit card charges (after reconciliation) section: Set up, use, and pay credit card accounts.   Let me know if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Take care! ... View more