We hear your sentiments, @kwolck.
I can imagine the hurdle you've been dealing with the greyed-out bank account drop-down when uploading transactions into QuickBooks Online.
I understand that you've already reached out to our Customer Support Team. Since the issue persists on your end, I recommend contacting them again. They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Also, to ensure we address your concern on time, you can check our available hours when contacting our support.
Once settled, you'll want to organize your transactions by checking out these articles:
I'm still all ears if you need further assistance with your bank transactions. Just add your reply below, and I'll circle back to help you.
