I appreciate you for reaching out to our customer service, @mickeec3. Allow me to join this thread and help how we can fix your categorization error.
To start, you can perform the troubleshooting and workaround provided by @JohnBishop1. Let me get into details on how to do this.
Firstly, ensure that your mobile app is up-to-date. If everything is good, let's proceed with troubleshooting your mobile app.
iOS:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Tap Refresh to confirm.
Android:
- Go to Menu ☰, then tap More Options.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
Alternatively, you can uninstall and reinstall the application to troubleshoot your mobile app further.
If the issue persists, I recommend contacting our QuickBooks Online Support Team again so that you can receive an update about your case.
In the meantime, you can check your categorized transactions through a web browser and do your categorization there.
Once done, you can reconcile your accounts to ensure they consistently align with your bank and credit card statements.
The Community is always open if you have further concerns about your categorized transactions. Stay safe.
