It's good to have you back here, @userothfbiz. There are several reasons why the transaction doesn't reflect their matches, and I'll gladly share them with you.
These are the following causes why you're unable to find a match for your transaction:
- The matching record has a different dollar amount due to fees or discounts.
- You need to match to multiple records like multiple customer payments deposited as a group.
- The matching record occurred over 90 days before, or over 20 days after the transaction date.
- It has been reconciled. In this case, you should Exclude the transaction because it can't be matched.
You can visit this article and go to the If you don't see a suggested match section for more information: Confirm suggested matches for bank transactions in QuickBooks Online.
If your transaction doesn't fall into those categories, I recommend contacting the QuickBooks Online (QBO) Live Support Team to further help you locate the root cause of your inability to find a match for the payment in your bank feeds.
You might want to automatically categorize your transaction once uploaded in QuickBooks in the future. Feel free to read this article to learn how: Set up bank rules to categorize online banking transactions in QuickBooks Online.
Let me know if you have additional questions about finding a match or your payment and invoice transactions. We'll be willing to lend a hand. Keep safe, and have a good day ahead.
