Good morning, @brutewolf.
Thanks for coming back and giving more details.
If my colleague's steps didn't help resolve the issue, I recommend contacting our Customer Support Team. They'll be able to use a screen share tool to review your account with you and see why this is happening in your account. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
Please keep us updated on how the call goes. We want to make sure that you get this issue fixed as soon as possible. Have a great day!
