Thanks for that information, @Cara2.
If you had reconciled through 3/31/19 in the desktop, the transactions display as reconciled in the registers, but not within your reconciliation reports in QBO.
After confirming that the transactions have an "R" in the register for entries through 3/31/19, you can simply re-reconcile them again. As long as your beginning balance is correct as of 4/1/19, you should then be able to move forward.
However, if it's incorrect, I suggest contacting our Phone Support team so they can check your account using their screen-sharing (remote access) tool and fix this for you.
Here's how to reach them:
1. Log into your QBO account.
2. Click the Help (question mark) icon at the upper right.
3. Select Contact Us at the bottom to connect with our support.
After contacting them, I'm confident that you'll be able to reconcile your account. For future reference, consider checking out these articles:
Keep me posted on how the call goes. I'll be here should you have any follow-up questions or concern. Have a good one.
