Locating your data and get you back to working order is my top priority, betterose33.
Since your unable to access your QuickBooks account, I recommend contacting our Technical Support Team again. One of our representatives can further check on how to retrieve your company file.
To get in touch with our support outside of the product, I suggest clicking this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Mac/23435/view.
Additionally, I've included an article that'll help you transfer your data directly into QuickBooks Online: Convert a QuickBooks Mac Desktop file to QuickBooks Online.
As always, you can find us here if you have any other concerns or follow-up questions. Our assistance will be sent right away.
