FritzF
Moderator

Banking

Hello, arodwh99a.

 

Thanks for posting here in the Community. I want to make sure this is properly addressed for you.

 

I've checked with our Support Team to see if there are any updates with this issue and there are no updates yet. Our product engineers are still working with Chase Bank to resolve this issue. For the meantime, if you're still getting duplicate transactions, you can manually exclude them from your Banking menu.

 

Here's how:

 

1. Go to the Banking menu at the left pane then select For Review tab.
2. Click the check boxes to the left of the date for the transactions you want to exclude.
3. Once done, click the Batch Actions drop-down and select Exclude Selected.
4. The transactions move to the Excluded tab.

 

While we don't have an exact time frame as to when this will be fixed, I'd suggest you contact our QuickBooks Customer Care Team again if you haven't yet. They can add you to our list of affected users, and you'll receive an email notification once an update is available.

 

You can reach them through this link: https://community.intuit.com/articles/1145770.

 

Thanks for your understanding and patience while we look into this. Don't hesitate to leave a comment if you need further assistance. I'll be around to help.​​