Hi leigh69,
I understand the feeling of being told to click on a particular option, which is Delete in this case, but it is not available on the platform. I’ll clarify this one, and then we’ll work on your transactions and accounts.
The Delete option was available way back then but was replaced with Make inactive because that's literally the process of removing an account.
Here are the updated steps to inactivate an account:
- Go to Settings ⚙ and select Chart of accounts.
- Find the account you want to delete.
- Select the Action ▼ dropdown and select Make inactive.
You can find more information about inactivating an account in this article: Make an account inactive on your chart of accounts in QuickBooks Online.
Regarding your third sentence, can you clarify if you mean a deleted account or checks? Then, please explain your process of bringing transactions into QuickBooks that causes the checks to keep coming back into QuickBooks. This way, I can provide the necessary steps to fix your records.
I will continue to help you once I get more details, but my colleagues will also jump in if I'm not at my desk. Take good care always!
