Hi Wake,
Thank you for following the steps that Katherine shared above. It would be best to have our QBO support team take a look at your account. They have access to additional tools and resources that can help them gather more information and investigate this behavior.
- Click on Help and click the Search tab.
- Click Contact Us at the bottom.
- Enter a sentence to describe the issue and click Continue.
- Choose Start a chat or Get a callback.
Alternatively, you can download your transactions from your bank's website using a Web connect file and import them to QuickBooks. This file should be in a format that is compatible with QBO's import feature, such as a .qbo or .csv file. Once you have it, you can go to the Banking page in QuickBooks and use the Upload file option to import your transactions. Learn more about manually uploading transactions.
Let me know if you have other questions in mind. Take care and enjoy your weekend!
