Hello there, @mikeysmith1992.
I appreciate you contacting our Customer Care team to resolve the issue. I can see you already a case number which means your issue is managed by one of our experts.
For now I recommend contacting our Phone support team again to get an update of your case.
Here's how:
- Sign in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
For additional resources about adding customers or vendors in QBO, you can check out these articles:
Don't hesitate to click the Reply button below if you need further assistance about managing vendors and customers in QuickBooks Online. I'm always here to help. Have a great day.
