Hi there, @Luisa_G.
Let me chime in and provide information about pension contributions that are not deducted from the Employer NI contributions in QuickBooks Online (QBO).
Since the payroll settings and setup are correct, I suggest checking the employee's year-to-date to see if they were over-deducted in the previous payroll for NI contributions, which may be why it wasn't deducted now.
If it has been confirmed, I recommend contacting our support team for further assistance or verification.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For more detailed steps, please refer to this article: QuickBooks Online Support.
For future reference, I'll also add this article to guide you in running a report: Run reports in QuickBooks Online.
Please feel free to drop a comment below, if you have further concerns about payroll, pension contributions, or other QBO-related concerns. I will answer them in any possible way.
