Hi, Emma WIllder.
While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem. Since none of the steps shared here fixes the issue, I highly recommend giving them a call. They'll be able to do a screen-sharing session and see what's going on on your end.
Also, you might want to check this article to know more about furlough employees: COVID-19: Coronavirus Job Retention Scheme.
Please know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.
Please know that I'm just a post away should you need anything else. Have a good one.
