That's not the kind of service we want you to experience, Forestofmercia.
We have limited staff right now because of the pandemic. Although, we're still striving to create a positive customer experience. We appreciate you for being patient with us.
I know you've called in before. However, I still suggest to contact us again. Our chat or phone agents can take a better look at this and can provide you with the right steps. You can click the link RoseMarjorieA provided. Or, you can follow these steps on how to reach out to us:
- Click Help inside QuickBooks Online.
- Select Contact Us.
- Enter "Furlough is calculating the pension using normal earnings" in the description field, then click Let's talk.
- Select either Start messaging or Get a callback.
You're always welcome to post in the Community. Please feel free to get in touch if you have other concerns.
