Hello there, @sayphonh.
Thank you for coming back to the QuickBooks Community. I also appreciate you performing the troubleshooting steps to fix your issue when using bill pay.
Since the steps didn't work and the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to check the root cause of this issue and might raise an investigation.
To reach them, click the ? Help button at the top-right corner of your QBO account and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
For future reference, you might want to visit these great resources to learn more about how QBO works:
Drop a comment below if you have other questions about QuickBooks. I'll be happy to help you further.
