Hi there again, info403.   I appreciate you getting back to the Community and doing a follow up. I'm here to help share some information with you about how matching transactions works in QuickBooks Online (QBO).   Once your bank account is connected into your QBO account, it downloads your recent transactions automatically. If you have any records entered manually that match your download transactions, then you have the option to match it in which you'll need to do it one at a time to verify and check your transactions. However, if it can't find a match, QuickBooks will start a new record for you.   As for adding transactions, you have the option to accept multiple transactions at the same time. All you have to do are the following: On your Banking page, review and categorize several transactions, but don't accept them. You can select a column heading, such as Description, to sort the list by the entries in that column and group similar transactions together. Select the checkboxes of each transaction to accept. From the Batch Actions drop-down menu, choose Accept Selected. To give you more of an idea about this process, I'm attaching some articles that you may find helpful in the future: Match and categorize your downloaded bank transactions Assign, categorize, edit, and add your downloaded banking transactions As always, you can get back to me if you need further assistance. I'm always here to answer any questions you may have. Have a wonderful day ahead! ... View more

Hi there, jcnadeauelectric.   Thanks for posting your question in the Community. I'd be happy to answer your post about estimate.   Right now, able to open an estimate into MS Word is unavailable. For the meantime, what you can do is to download the estimate form via PDF file then have it converted into MS Word.   To do this task, here's what you'll need to do: Click the Gear icon at the top. Select Custom Form Styles. Locate the Estimate template, then under the ACTION column, click the drop-down arrow beside the Edit link. Select Preview PDF. On the pop-up window, click the download icon. From there, save the file and have it converted into MS Word.   To know more about how the estimate feature works in QuickBooks Online, you can refer below articles that you may find helpful in the future: Set up and use estimates Create partial invoices from an estimate How to Send Estimates, Quotes, & Proposals Customize your invoices, estimates, and sales receipts in QuickBooks Online If there's anything else I can do for you, please feel free to come back to me. I'm always here to offer additional assistance. Have a nice day ahead! ... View more

It's good to see you again here in the Community, carole5.   Let me get the help you need for you to get back to business. To get started, you can perform some basic troubleshooting steps like using an incognito/private browser. Just follow the keyboard shortcuts below to open a private browser:   Google Chrome: press Ctrl + Shift + N Mozilla Firefox: press Ctrl + Shift + P Internet Explorer: press Ctrl + Shift + P Safari: press Command + Shift +N Once done, access your account again and check if everything is now working. If it works, to ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.   However, if you're having trouble printing, I've got a great resource that you can check: Fix QuickBooks Online printing issues on browsers for Windows.   Keep me posted if you have any other follow up questions. I'm always here to answer any questions you may have. ... View more

Hello again, Sadaquat Hussain.   I appreciate you getting back to the Community and doing a follow up.   I'm here to help share additional information about printing Journal entries.   In QuickBooks Online, you can run the Journal report, which shows the debits and credits for each transaction listed by date.   To pull up the report, here's what you'll need to do: Click Reports in the left navigation menu. In the search field, type in Journal. Click Customize button at the upper right hand. Set Report period in the General section. Go to Filter section, then select the Transaction Types you'd want to show in the report by putting a check mark. Click Run report. For more information about this process, you can refer this article: Print a journal entry report.   For additional reference, you may find below articles helpful: How to Use Journal Entries Run reports Keep me posted if you have any other questions. I'm always here to offer additional assistance. ... View more

Hi there, christineann.   Thanks for reaching out to the Community and doing a follow up.   If you're referring to connecting a Bank of America Corp Account credit card that uses the credit card as a sub-account and the Corp Account as the parent account.   As mentioned by my colleagues BettyJaneB and RoseMarjorieA, if the transactions download to a single account, you'll just need to connect the parent account. However, if the transactions were downloaded to the individual accounts, connect the sub-accounts and not the parent account.   However, if you mean something else about connecting Bank of America account, please let me know and provide additional information. This is for me to provide the best resolution for you. Have a great day! ... View more

Hi there, cnmtz.   I'm here to get the help you need to find the missing check.   To further isolate the issue, I'd recommend reviewing 2017 month by month transactions. Then, compare Bank Statement and Reports in Bank account in QuickBooks Online.   Upon reviewing transactions, please make sure that the number of transaction, amount, and dates are exactly the same from the Bank statement to what you have in your QuickBooks Online account. This is to identify if the transaction is duplicated and needs to be deleted or there was a deleted transaction and recreated. Also, a possible reason is that someone edited the transaction and Unreconciled manually from the Bank Register.   To give you more of an idea about the process when reconciling an account, I'm including a resource which contains multiple articles: Reconcile Hub.   I'd appreciate if you can update me on how it goes. I'm always here to offer additional assistance. Have a wonderful day ahead! ... View more

Hi there, 2fan,   Thanks for joining the thread and doing a follow up.   Since none of the troubleshooting steps above didn't resolve the issue. This time, I'd recommend contacting our Customer Care Support Team. This is for them to pull up your account and able to verify the cause of this error, then come up with a fix.   To contact us, here's how: Click Help menu at the top menu. Select QuickBooks Desktop Help. In the Have a Question? window, click Contact us button at the bottom. Enter the details of your concern and click Continue. Choose how you want to reach them and enter the needed information.​ I'd be glad if you'd update me on how things goes. I'm always here for you to offer additional assistance. ... View more

It's good to have you in the Community, njabaters. I'm here to help you record your transactions.   In QuickBooks Desktop, you cannot record transactions that contain: Two A/R accounts Two A/P accounts One A/R account and one A/P account That is the reason why you got the prompt Warning: You cannot use more than one A/R or A/P account in the same transaction.   To get this resolved, you'll need to receive payment for each customer to Undeposited Funds. Then, make Deposit and select the two payments from Undeposited Funds. Lastly, add another line item for the PayPal Fee.   Your Deposit should now look like this:   This will point you in the right direction, njabaters.   For additional reference, you may find below articles helpful in the future: Warning: You cannot use more than one AR or AP account in the same transaction Deposit customer payments What are Bank Deposits in QuickBooks? Understand how the Undeposited Funds account works I'd appreciate if you'd update me on how things goes. I'm always here to offer additional assistance. Take care. ... View more

Thanks for joining thread, Juan.   I appreciate you voicing out the feature that you need.   I understand how this particular functionality would be useful in the system. Please know that I'm taking note of your feedback and will pass this along to our product engineers to possibly be included in our future releases or updates.   Additionally, you can visit our QBO Blog for additional reference while working with QuickBooks, and register to our Newsletter to receive email updates about what new changes are being rolled out.   If you have any follow up questions, please let me know by commenting below. I'd be happy to answer any questions you may have. Have a great day! ... View more

Thanks for reaching out to the Community, PHX.   I'm here to help share information with you on how to record insurance deductions for uninsured subcontractors in QuickBooks Desktop.   To do this task, I have three options that you can choose.   First, create an item called Insurance Deduction. Once done, create a Bill for 10,000 as payable to the contractor and use the insurance created item with the negative value of 2,000. As a result, the Bill should be totalled as 8,000. Then, upon recording the Bill Payment it will only show on your register as 8,000.   The 2,000 deductions on your Bill will be allocated on your Chart of Accounts depending on what Expense category you used.   Second, you can use the Vendor Credit feature. Allocate the credit to the account in Chart of Accounts you'd want to use. Then, apply the credit to the Bill so it will only show as 8,000 payable to the Vendor.   Lastly, you can create a Journal Entry. With this being said, I'd recommend contacting your Accountant to help guide you on how to record this so you can reduce the payable to the contractor by 2,000 and allocate the desired amount.   For additional information about this process, you can refer below articles: Add, edit, and delete items Enter bills Create a journal entry in QuickBooks Desktop That's it! If you have any other follow questions questions in recording your transactions, please let me know by commenting below. I'm always here to offer additional assistance. Have a wonderful day ahead. ... View more

Hello there, 4candy4.   I'd be happy to share with you some information on how to pay yourself using an unscheduled payroll.   In QuickBooks Online, you can manually select the pay period and enter the employee's earnings when running an unscheduled payroll. Please know that you can only create unscheduled checks for the current pay period all the way back to 6 months ago. The available check dates are dates that fall after your last check date and before your next payday.   To be able to run the unscheduled payroll, here's what you'll need to do: Click Workers on the left navigation menu, then select Employees. Click Run payroll button on the upper right-hand. Locate the employee you want to pay, then select the Create another check link. Enter the employee's compensation, including any salary adjustments, vacation or sick hours, and other pay types. Confirm the Pay Period and Pay date. Select Preview Payroll, and then select Submit payroll. If you're creating a paper check, hand write or print the check and give it to the employee by the check date. Select Finish payroll. That's it! For additional reference, I'm including some article that you may find helpful in the future: Try the Intuit Online Payroll mobile app! Run payroll from your mobile device https://payroll.intuit.com/mobile-payroll-apps/ Keep me posted on how things goes when running payroll. I'm always here to offer you additional assistance. ... View more

Hi there, americanpridedie.   I'm here to guide you in correcting your payroll information.   Here's how: Click the Gear icon at the top, then select Payroll Settings. Go to Business information section, then click the Contact Information link. From there, edit the contact information. Click OK. That's it! For future reference, you may find this article helpful: Use e-signature to sign authorization forms.   Feel free to post again if you have any other questions. I'd be happy to further assist you. Have a great day! ... View more

Thanks for posting your question in the Community, 1stalarmlawn-hom.   I'm here to help share with you some information about the features available when subscribing to QuickBooks Online Payroll Full Service.   Using the Full Service Payroll, a payroll expert will help you set up an account, then will start and finish tax filing in which accuracy is guaranteed. With this being said, we are the one who will prepare and file tax forms including state forms.   To know more about the features available in your plan, you can check below details: 24-hour Direct Deposit Calculate employee paychecks Calculate and file year-end forms Fast, unlimited payroll runs Payroll taxes done for you Same day Direct Deposit Free W-2s filed and sent for you Assisted payroll setup Help from US-based experts No-penalty guarantee You may also find this article helpful: Run payroll reports.   If you have any other questions about payroll, please keep me posted. I'm always here to answer any questions you may have. Have a great day! ... View more

Happy to have you here in the Community, rkerr.   I'm happy to help share information about changing estimate template.   If you'd want to remove the Service date field on the Estimate template, here's what you'll need to do: Click the Gear icon at the top. Select Account and Settings. Click Sales in the left navigation menu. Go to Sales for content section, then uncheck Service date. Click Save. Click Done. This will point you in the right direction, rkerr.   For additional reference, I'm attaching some articles that you may find helpful in the future: Set up and use estimates Customize your invoices, estimates, and sales receipts Create partial invoices from an estimate How to Send Estimates, Quotes, & Proposals Copy an estimate or quote to a purchase order I'd appreciate if you can update me on how it goes. I'm always here to offer additional assistance. Have a wonderful day ahead. ... View more

I appreciate you getting back to the Community, wtblack.   Let me help share additional information about Product categories.   Currently, the system is design that when creating a transaction using the product with the category assigned, the product name that will show up under the Activity column will be the category: product name. This happens because the product is associated with the category.   I understand how this particular functionality would be useful in the system. Please know that I’m taking note of your feedback and passing it along here on my end. Need not to worry, I will forward this request to our product engineers, so that this may be considered for future upgrades.   Additionally, you can visit our QBO Blog for additional reference while working with QuickBooks, and register to our Newsletter to receive email updates about what new changes are being rolled out.   For additional information, you may find below articles helpful in the future: Change Product and Service types How to Create an Inventory Product Add your inventory products Add sales tax categories to your products and services If you have any follow up questions, please let me know by commenting below. I'd be happy to answer any questions you may have. Have a great day! ... View more

It's good to see you again, kim_nguyen.   I can provide some clarification about adjusting inventory value in QuickBooks Online (QBO).   Currently, the option to adjust inventory value is unavailable in QBO. As a workaround, what you can do is to recreate the item with new average cost and carry over quantity on hand.   For additional reference, I'm attaching a great resource that you may find helpful in the future: Inventory links and resources.   If you have any follow up questions, please feel free to get back to me. I'm always here to answer any questions that you may have. Have a great day! ... View more

Hi there, cwatson68,   I can show you the steps on how to delete a memorized report in QuickBooks Desktop Enterprise.   Here's what you'll need to do: Go to the Reports menu at the top. Select Memorized Reports, then click Memorized Report List. Locate the report you'd want to delete. Right click the report and choose Delete Memorized Report (or press Ctrl + D on your keyboard). Click OK when you receive a prompt asking if you want to delete the memorized report. To give you more of an idea about this process, you can check out this article: Create, access and modify memorized reports.   For additional reference, you may find below articles helpful in the future: Create, edit, or delete memorized transactions A memorized report does not open or opens a different report This will point you in the right direction, cwatson68.   I'd appreciate if you can update me on how things goes. I'm always here to offer additional assistance. Have a great day! ... View more

Glad to see you today, jomr1063.   Let me share some steps so you can set up Outlook as your email provider in the program.   The Office 365 is only supported when it's locally installed, not the web version. You can verify the Outlook version if it's compatible for your 2018 version by checking out these system requirements.   On the other hand, there are some reasons why Outlook isn't showing as an option on the Send Forms preferences, these are: The outlook isn't selected as the preferred email program in Internet Explorer. The program is hosted on the cloud and your service provider does not have Office installed as a hosted application. You're using an older Click-to-Run (CTR) version of Microsoft Office.  Also, please make sure Outlook is the preferred email program in Internet Explorer.    If you're using the 9.0, 8.0 and 7.0 versions, here are the steps:  Go to Tools. Select Internet Options. Choose the Programs tab. Click Set Programs, then select Set your default programs. Choose your email application. Click Set this program as default, then OK. Choose Set program access and computer defaults. Select Microsoft Windows. Hit Use my current Microsoft e-mail program from the drop-down menu. Click OK. For Internet Explorer 6.0: Select Tools, then choose Internet Options. Go to the Programs tab. Select Set Programs, then choose Set your default programs. In Internet Programs, select Outlook as the Email program.  Click OK. Once done, you can go back to your company file so you can set up Outlook as your email service.    For more detailed information about this process, you can refer this article: Outlook is missing in QuickBooks Desktop Send Forms preferences.   For additional reference, I'm attaching some articles that you may find helpful in the future: Error: QuickBooks is unable to send your email to Outlook Fix Error: Could not connect to the email server Please let me know how things goes. I'm always here to offer additional assistance. Take care. ... View more

I'm happy to see you here in the Community, callie-groth.   I'd be glad to share with you some information on how Purchase Order feature works in QuickBooks Online.   You can use purchase order to tell vendors that you want to order. You'd be able to track the items you order and receive, then know what expenses are coming up.   When creating a Purchase Order, you can link it to a Bill in which you have the option to modify the line item. Once you've made a payment, the Bill closed. Then, to pay the remainder of the Purchase Order, you can link it to the Bill and make a payment again.   Please know that the Purchase Order is a non-posting transaction. Therefore, the balances of the Purchase Order will not be carried over in the Vendor's balance.   In your case, to resolve the issue, I'd recommend deleting and recreate the Purchase Order and Bill again.   To give you more of an idea about this process, you can refer below articles: How to use purchase order Copy an estimate or quote to a purchase order Apply a purchase order to a vendor transaction I'd appreciate if you'd update me on how it goes. I'm always here to offer additional assistance. Have a wonderful day ahead. ... View more

Thanks posting your question here in the Community, Vickieann.   I'm here to help share some information about bank transfer account in QuickBooks Desktop.   Transfer Funds account is used when you move money from one bank account to another in the company file in which your Bank account is considered as an asset.   To be able to transfer funds between checking, savings, and money market accounts in your chart of accounts, here's what you'll need to do: Go to the Banking menu at the top. Select Transfer Funds. In the Transfer Funds window, choose the account from which you want to transfer the funds. Select the account to which you want to transfer the funds. Enter the amount you want to transfer. Select Save & Close. The bank transfer account never zeroes out it's because the one bank account will be deducted while the other one will increase its balance.   As for reconciling, you can reconcile the bank account but it depends on you if you'd need to reconcile the other bank account. Before performing the steps, I highly suggest consulting your accountant since they can provide more expert advice about this to make sure your books are properly accounted.   For more idea about this process, you can refer to this article: Basic banking concepts and common terminologies.   You may also find below articles helpful in the future: Get started with Bank Feeds for QuickBooks Desktop Transfer and apply credit from one vendor to another in QuickBooks Desktop If you have any other questions, you can always get back to me. I'm always here to offer additional assistance. Have a wonderful day ahead. ... View more

It's good to have you here in the Community, Lucky2x.   I'd be happy to get the help you need about your Direct Deposit concern.   In your case, the problem might have been upon conversion. To further isolate the issue, I'd recommend setting up Direct Deposit again. Here's how: Go to Employees menu at the top, then select My Payroll Services. Click Activate Direct Deposit. Complete and review the form. Select View Agreement, then click the I have read and agree to the terms of service agreement checkbox. In the Check Security Limits section, answer the questions provided. Click Submit. A Confirmation page appears with the Next Steps instructions, which you can print. Select Return to QuickBooks at the bottom. To give you more of an idea about this process, you can refer to this article: Set up direct deposit.   As always, if you’d need assistance with the steps, you can contact our Customer Care support for assistance. They have the necessary tools to walk you through in setting up.   I'd appreciate if you can update me on how it goes. I'm always here to offer additional assistance. Have a wonderful day ahead. ... View more

I appreciate you keeping us posted about this situation, snwwht0611.   I want to make sure that this issue will be further investigated. This time, I'd recommend contacting our Customer Care support. This is for them to check the connection of your QBO account with your Merchant account.   To contact them, here's how: Sign in to your QuickBooks Online company account. Click the Help icon on the top right. Click Contact Us button at the bottom. Enter a short description about your concern. Click on Let's talk. Choose Get a callback or Start messaging. Enter your information. Select Call me or Send message. In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-Help.   If there’s anything else I can do for you concerning your QuickBooks account, don’t hesitate to reach out again. I’d be glad to help. ... View more

Thanks for reaching out in the Community for assistance, ZG10.   Allow me to point you in the right direction and get your question taken care of.   I can see you reposted the concern twice in this forum. In order to keep the conversation streamlined, I ask that you leave any follow-ups through this link: https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-clearing-out-old-transactions-from-accounts-payable/01/358112#M3414.   If you have any other questions concerning your QBO account, please feel free to visit the Community again. Have a great day! ... View more

Hi there, gaugemf.   I'm here to help with running reports in QuickBooks Online.   QuickBooks Online uses standard reporting in which able to customize to three levels of filtering is unavailable. As a workaround, what you can do is to export the report to Excel. From there, edit the report and filter it with the information that you need.   To export the report, here's how: Click Reports in the left navigation menu. In the Search field, type in the report that you need. On the Report page, click the Download icon beside the print and gear icon. Select Export to Excel. For additional reference on how to customize and filter reports in QuickBooks Online, you can check this article: How to customize reports.   You may also find this article helpful in the future: Run reports.   If there's anything else you need help with in running a report, please don't hesitate to get back to me. I'm always here to offer additional assistance. Take care. ... View more

Glad to have you here in the Community, rjackson1109.   I'd be happy to help share information on how to run a report for unreconciled checks and deposits in QuickBooks Online.   Here's what you'll need to do: Click Accounting in the left navigation menu. Go to Chart of Accounts tab. Locate the bank account you'd need to run the report for. From the Action column drop-down menu, select Run Report. Click the Customize button at the upper right hand. Set the Report period. From the Filter drop-down, add a check to the box next to Transaction Type. Select the drop-down menu beside Transaction Type and mark the boxes for the following transactions you'd want to run the report for. Add a check to the box next to Cleared and choose Uncleared or Cleared from the drop-down. Click Run report. For more information about this process, you can refer to this article: How to create a report for all uncleared checks.   For future reference, you can check these articles for more insights about reconciliation: How to reconcile accounts Reconcile an account for multiple months or years of transactions and financial statements You can always count on me if you have any other questions, I'd be more than happy to offer additional help. ... View more