Hi HeidiK2,
I understand that you have many employees, and manually filing their W-2s is a hassle. I also acknowledge that you haven't changed anything in QuickBooks and only encountered the issue after the update.
If you haven't already, you can update QuickBooks again but check Reset Update to start fresh. However, if this doesn't resolve the issue, you will want to contact our QBDT Payroll Support to investigate this further using more tools.
Update QuickBooks:
- Go to Help and select Update QuickBooks Desktop.
- Go to Update Now. Select the Reset Update checkbox to clear all previous update downloads.
- Click Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
Contact QBDT Payroll Support:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Select to chat with us or Have us call you.
You can always go back to this thread if you have additional questions about your W-2. Take care and have a good weekend.
