Angelyn_T
Moderator

Employees and payroll

I'll make sure you'll be able to save your daily hours in Projects so you don't need to redo the process every time, @Annette171. That said, I'll share some troubleshooting steps to isolate the issue.

 

This behavior can be affected by your browser's cache. For now, I recommend tracking your time through a private window to narrow down the result. You can use either of these keyboard shortcuts to save you time:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Once done, review if the system saves your entries or not.

 

If it works fine, go back to your original browser and clear its cache to start fresh.

 

However, if you're getting the same result, I suggest reaching out to our QuickBooks Support Team. This way, they'll be able to check your account securely and investigate this behavior further.

 

On the other hand, you can review the resources from these links for more tips while managing and tracking your time against projects or tasks from these links:

 

 

Please feel free to leave a comment below if you have other questions while saving your hours on projects. I'm just a few clicks away to help you again. Have a good one!