I appreciate you taking the time to share your concerns about the payroll updates issue, @nicole31. I understand how this can impact your business, especially since it’s been going on for three months. It’s admirable how you've been tackling this challenge head-on. Please know that this is not the experience we want for you and I’m fully committed to helping you get it resolved so you can run payroll seamlessly.
First, let's make sure your QuickBooks Desktop is updated to the latest version. This could be a reason for the persistent error, even after updating.
To learn more about how to update QuickBooks Desktop to the latest version, please visit the following resource: Update QuickBooks Desktop to the Latest Release. This guide offers comprehensive instructions for both Windows and Mac users.
After completing this step, you'll be ready to update your payroll once more.
If the issue continues, I suggest reaching out to our Customer Care Support team to investigate this further. They can create a support ticket to help resolve this matter effectively.
Here's how:
- Open your account and go to the Help menu.
- Select QuickBooks Desktop Help/Contact Us.
- Enter the keyword of your concern.
Below are the support hours:
For Plus (Mac, Pro, and Premier) users, they're available Monday to Friday from 6 AM to 6 PM. If you’re on Enterprise, you can reach them anytime.
If you don’t see the option to contact us in the Help menu, don't worry. Just take a quick look at your display settings in QuickBooks Desktop.
Furthermore, I also recommend creating a backup copy of your company file to ensure that your important data is secure and easily recoverable in case of any unexpected issues.
I understand that this has been a challenging time for you, and I want you to know that you are in good hands. If you have any follow-up questions or concerns, please don’t hesitate to share them here. Whether it’s about managing payroll, filing taxes, or navigating QuickBooks products, our dedicated team is always here to support you and provide the assistance you need.
