Let's go through some troubleshooting steps to correct the filed W-2 copy A to the Social Security Administration, Aom2.
If you've sent incorrect paperwork to the SSA, we'll need to correct it regardless of how you file (electronically or by paper). We can manually create and file a W-2c and W-3 form with the SSA. To do this, see the General Instructions for Forms W-2c and W-3c section in the General Instructions for Forms W-2 and W-3. You can also reach out to the SSA for guidance tailored to your situation.
Once done, fix the issue in your QuickBooks Online (QBO) account and use any payroll reports you need to fill out the W-2C form. You can check out this article on what to do if you or your employee finds a mistake on their W-2 or your W-3: Fix an incorrect W-2 and W-3.
To file the forms electronically, you can access your QBO account (with an active payroll subscription). Then, follow the steps and details in this article: File your W-2 and W-3 forms.
If you prefer filing the form directly with the SSA, use their Business Services Online (BSO) portal. Log in to the SSA website and upload the forms to submit your W-2s electronically.
On the other hand, the "Pay & File" with agencies outside QuickBooks refers to outsourcing your payroll tax filing to a third-party agency or service provider outside the program.
You can refer to this article to guide you in printing W-2s if you send paper copies to your employees, for your records, and a W-3 to send to your accountant: Print your W-2 and W-3 forms.
We are always available to assist you if you need help with payroll tax forms or QuickBooks-related concerns. Have a great day ahead.
