Hello, BJS12,
I can provide clarification for why you're getting an error when setting up for QuickBooks Workforce.
Our engineers are aware of the error "We can't get your info. Your employer isn't connected to QuickBooks payroll. Contact them to access your paycheck." and are diligently working to resolve this. In the meantime, I invite you to contact the Customer Care Support team, who can collect your information in a secure manner to receive email updates on this as soon as they become available.
- Sign in to your QuickBooks Online company account.
- Click the Help icon on the top right.
- Click Contact Us button at the bottom.
- Enter a short description about your concern.
- Click on Let's talk.
- Choose Get a callback or Start messaging.
- Enter your information.
- Select Call me or Send message.
You can expedite this process by referencing INV-30935 to the support agent, which is the ticket that engineers are using to track affected users with.
Just in case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self-help.
I'm just a post away if you should have any questions concerning your QuickBooks Online account, I'm always here to help. Hope you have a wonderful day.
