Employees and payroll

Hi there, kerryboersma,

Let's get you to the right support team who currently handles direct deposit (DD) payroll.

I suggest contacting our QuickBooks Desktop Payroll Team so they can check your DD profile. By doing so, they'll be able to verify why you're unable to change your DD bank account.

Here's how to contact them:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
   
3. Give a brief description of your issue, then click Continue.
   
4. Select which option is best for you. 
   

I've also added this article: Change your direct deposit bank account for QuickBooks Desktop Payroll Basic, Standard or Enhanced for more details. This link provides instructions and detailed steps for your guidance.

Let me know if you need additional information and I'd be happy to help you out.