Hi there, @ mkbiegs.
I know this must be frustrating for you. Let's take a look to see if we can get the pin to work. If you have had successful filings in the past, could be the Credential Vault might be corrupted. To determine if this is the issue, follow a few simple steps listed below:
- Login at the E-file page and uncheck the Remember My Information for Next Time box.
- Verify and re-enter your ten digits numeric PIN you requested and received from the IRS after enrolling to e-file the 94X.
- Re-submit your filing.
View further instructions to Troubleshoot e-file rejection issues for more solutions.
Note: If this resolves the issue, the next time you file your 940/941, check the Remember My Information for Next Time box, so your Login information captures. Then re-entered into the Credential Vault.
However, if you don't remember your pin check out, E-File 10-digit PIN lost or missing and get started with getting a new pin.
If you have any further questions or concerns reach back out in the Community, I'm happy to help any time.
