Hi there, mike273.
Thank you for dropping by the Community, more than likely, you're seeing a different rate because the image used by colleague was a generic price. QuickBooks offers sales and deals on a regular basis, meaning the prices change. Sometimes there's a 50% off for 3 months, other times there's a 1 month free deal. This changes often and without being able to dive into your personal account as the Community is a public forum setting, I can't tell you exactly what deal or plan you're currently on. But don't worry, you can reach out to our support team, either by way of Instant Messenger or the Call me back feature. They will be able to look through your account with you in a private, 1-on-1 setting and tell you all the details you'd like. To reach them you can follow these steps:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For a fast track to the Instant messaging support team for payroll, you can check out this link:
I'm also including a helpful article that highlight's which payroll service you have, just in case you aren't 100 percent sure.
If you have any other questions, feel free to post here in the Community anytime. Thanks and have a nice Wednesday!
