It's my priority for you to set up your time off policy in QuickBooks Online (QBO), klortega.
We can go to the Pay Policies section to update your employee's time off. Let me show you how:
- Click the Gear icon in the upper-right corner.
- Select Payroll Settings.
- Tick the Pay Policies tab.
- Go to the Time off Policies section.
- Tap Edit on the time off policy and update it.
- Press OK.
For more details about this one, see Set up and track time off in payroll article. If the same thing happens, try opening your QBO account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, we'll have to go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Payroll page for more insights about managing your payroll on your business.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.
