Hi there, Claire Mellors.
Thanks for following up on this thread. I want to make sure you're able to successfully view your direct deposits in your Desktop account.
In this instance, yes, deleting the checks and manually re-entering the data would work. I recommend speaking with your accountant beforehand though to make sure this is a good route to take.
Additionally, I suggest calling in to speak with a member of the Desktop Payroll Support Team. Agents have specialized tools, like screen-sharing, to take a closer look at your account and determine why the deposit details aren't updating in the system. Here's how to get in touch with the team:
1. Press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can choose to message an agent, or set up a callback for a time that's convenient for you.
The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team
With this info you'll be able to view your employee's direct deposits in your Desktop program in no time. Please don't hesitate to reach back out if you have any other questions. I'll be here to help.
