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Employees and payroll
This is not the experience that we want you to have with our representatives, brendacpa.
We'd recommend contacting them again and ask specifically for the previous representative or supervisor that promised you the call back. They'll be able to review your account and provide further details regarding your complaint.
Here's how:
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
For more details about our support availability, refer to this article: Contact Support.
If there's anything else that we can give you hand, please let us know.