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Intuit
9 helpful votes

Support hours and types

At Intuit, we’re here to support you and your business needs. Check out our support hours and contact us at a time convenient to you. Or opt for a call me back so you won’t have to wait—we’ll get in touch instead.

You can contact us during these hours.

Note: All subscriptions to QuickBooks Online include support1.

Product Chat Call me back Call us
Plus, Essentials, Simple Start 4:00 AM-9:00 PM Monday-Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Advanced

4:00 AM-9:00PM Monday-Saturday

6:00 AM-5:30 PM Monday-Friday

6:00 AM-2:30 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

 

Get in touch with us during these hours.

Note: QuickBooks Plus and Enterprise includes support1. For support for QuickBooks Pro and Premier, see Care Plans for QuickBooks Desktop.

Product Chat Call me back Call us
Pro, Premier, Plus

5:00 AM-5:00 PM

Monday-Friday

Any time

Sunday-Saturday

Any time

Sunday-Saturday

Enterprise2

4:00 AM-7:00 PM Monday-Friday

4:00 AM-7:00 PM Monday-Friday

4:00 AM-7:00 PM Monday-Friday

Assisted Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-6:00 PM Monday-Friday

DIY Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-6:00 PM Monday-Friday

We're here to back your business during these hours. Support is included for all ProAdvisors based on your tier1.

Product Chat Call me back Call us
Silver

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Not yet available

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Gold

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Not yet available

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Platinum

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Not yet available

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Elite

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Not yet available

5:00 AM-7:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Support is included with all subscriptions1.

Product Chat Call me back Call us
QuickBooks Payments (Merchant Services)

800-558-9558

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Point of Sale

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

7:00 AM-4:00 PM Saturday

QuickBooks Capital 6:00 AM-6:00 PM Monday-Friday Not yet available Not yet available
TSheets

5:00 AM-9:00 PM Monday-Friday

8:00 AM-5:00 PM Saturday and Sunday

Not yet available

5:00 AM-9:00 PM Monday-Friday

8:00 AM-5:00 PM Saturday and Sunday

QuickBooks Live

6:00 AM-6:00 PM Monday-Friday

6:00 AM-6:00 PM Monday-Friday

Not currently available

Contact us at 866-729-2925 during these hours.

Note: Support is provided for all payroll subscriptions1.

Product Chat Call me back Call us
Intuit Full Service Payroll

6:00 AM-6:00 PM Monday-Friday

Not currently available

6:00 AM-6:00 PM Monday-Friday

Intuit Online Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Not currently available

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

QuickBooks Full Service Payroll

6:00 AM-6:00 PM Monday-Friday

Not currently available

6:00 AM-6:00 PM Monday-Friday

QuickBooks Online Payroll

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

Get in touch with us during these hours.

Note: Support is provided for all subscriptions1.

Chat Call me back Call us

Any time

Sunday-Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

6:00 AM-6:00 PM Monday-Friday

6:00 AM-3:00 PM Saturday

1 Hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control.

2 Technical and product support is a benefit of your QuickBooks Desktop Enterprise subscription. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays and events beyond our control. Intuit reserves the right to limit each telephone contact to an hour and to one incident. See terms and conditions at qbes.com/terms.

Note:  Terms, conditions, pricing, special features, and service and support options are subject to change without notice.

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