I can help you activate your direct deposit set up for the rest of your companies, rdp2ag.
One payroll subscription can accommodate up to 3 Employer Identification Number (EIN). However, you're unable to use the same EIN on the rest of the company file. It can cause sync issues. There are other possible reasons why you're also getting an error. Here are a few:
- More than one active payroll agreement with an inactive Direct Deposit agreement
- Data damage and the product is not updated
- Incorrect Service Key
- Incorrect Employer Identification Number (EIN) or PSID in the company file
To start troubleshooting and the detailed steps on how to do it, you can check out this article: Resolve a problem verifying your payroll subscription.
If you're still getting the same thing after the process, you can get in touch with our Payroll Support Team so they can check your account in a secure environment.
Let me know how this so I can walk you through it. I'll be around to keep an eye on your reponse. Take care!
