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Resolve a problem verifying your payroll subscription

Learn how to resolve a problem verifying your Desktop payroll subscription (error PS036).

Are you trying to update your payroll to the latest tax table, but get the error PS036? There is a problem verifying your payroll subscription?

We explain what could be the cause of this error, and how to fix it.


Possible reasons for the error

  • Inactive payroll subscription
  • More than one active payroll agreement with an inactive Direct Deposit agreement
  • Data damage
  • Product not updated
  • Incorrect Service Key
  • Incorrect Employer Identification Number (EIN) in the company file
  • Incorrect PSID in the company file
  • The version of QuickBooks Desktop you are using does not support your version of Windows
  • The status of the payroll subscription in the QuickBooks Desktop Service Keys screen appears as "Invalid number or EIN"

Verify your Desktop Payroll subscription

Verify your QuickBooks Desktop Payroll subscription.

  1. Ensure that you have the latest QuickBooks Desktop release and downloaded the latest tax table release.
  2. Open Payroll Account Management portal. Then close the page.
  3. Reboot your computer.
  4. Download the payroll update, again.
  5. Reset QuickBooks Desktop Update.
Note: If you are using Direct Deposit for the company file that is having this issue, please contact us. And do not follow the instructions below.

If the steps above didn't work, you can try the following. However, if you are running direct deposit — do not try to follow these steps, and contact us.

  1. Open Payroll Account Management portal. Check if the payroll service shows Active. Then close the page.

It validates your payroll service online and should resolve the error. Otherwise, perform a clean install of QuickBooks in Selective Startup.

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