Hey there, QI Duan.
Thanks for reaching out the Intuit Community. Let me help get past the error so you can view the paystubs.
I looked into this and we don't currently have open investigations about the We weren't able to show your payroll info error. I recommend trying some troubleshooting to see if this is browser related.
To start off, access the QuickBooks Workforce website using a private browser or an incognito window. This is a feature on the web which allows you to browse without storing any data history.
Here’s how:
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If you are able to log in to the QuickBooks Workforce site smoothly, go back to your regular browser and clear the cache to boost the overall performance of the application. Here’s an article that will guide you through the process: How do I clear temporary internet files and cache?
After performing these steps, you should see your paycheck information online.
Let me know if you get the chance to try all these suggestions and what the results are. I'll be right here to assist you further. Have a good one.
