Thank you for getting back to us and clarifying your concern, @CarlaF.
I want to make sure you can record a refund to your employee's wage garnishment correctly to show the total amount of YTD on his paycheck. I'd like to redirect you to the best support group available to get this addressed right away.
Since QuickBooks Online (QBO) doesn't allow you to enter the negative amount on a paycheck, you'll have to write a check to reduce the employee's wage garnishment. However, considering that writing a check to refund the garnished wages didn't reduce the YTD amount, I suggest contacting our QuickBooks Payroll Team. One of our live agents can help correct the garnished wages on an employee's paycheck. To reach them, please follow the steps below:
- Sign in to your QBO account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
You can also check out this article for another way of reaching out to our support team and its support hours: Contact Payroll Support.
You might also want to learn more about the basics of payroll processing in QBO. Here's an article you can read for more details: Payroll tips for small business owners.
Our doors are always open to help you again if you have any other concerns or follow-up questions processing payroll. Have a great day ahead.
