Direct deposit has repeatedly failed. Funds are taken from our churches account, but never reach our pastors account.
Over the course of 6 weeks, I have spoken with several customer service reps. I am told each time that Direct Deposit is set up correctly, yet it is still not working.
We are a small church with 1 paid employee.
Confirmation from QB payroll that they have our churches correct banking account number and our pastor’s correct banking account number.
Confirmation received after sending DD that transaction was successful.
Confirmation from our bank (Regions) that funds are taken from account.
Any help you can offer will be very much appreciated.
