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CdSecretary
Level 2

Direct Deposit

Direct deposit has repeatedly failed. Funds are taken from our churches account, but never reach our pastors account.
Over the course of 6 weeks, I have spoken with several customer service reps.  I am told each time that Direct Deposit is set up correctly, yet it is still not working.  

We are a small church with 1 paid employee.

Confirmation from QB payroll that they have our churches correct banking account number and our pastor’s correct banking account number.

Confirmation received after sending DD that transaction was successful.

Confirmation from our bank (Regions) that funds are taken from account.  

Any help you can offer will be very much appreciated.  

Solved
Best answer September 13, 2021

Best Answers
Jen_D
Moderator

Direct Deposit

Thanks for posting here with this Direct Deposit concern, @CdSecretary.

 

I know how it can be frustrating to be held up like this when you just want to get this payroll concern resolved. We want to make sure this is taken care of by the correct department. Please note that this is a public forum and we do not handle account-related concerns to protect our customer's data.


The best team to help you out with this is our Payroll Support people. I know you already called several times for this, but only them can open your payroll history and help with money movement.

 

When you call, ask the representative to do a Direct Deposit trace. They will give you a transaction number that you can give to the employee's bank so they can locate the funds.

Use these steps to contact us: 

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Here are a few reasons why an employee's check is not deposited to the employee's account:

 

  • The employee's bank account information was entered incorrectly or invalid.
  • Unable to locate account.
  • Employees bank account details was updated by the bank.
  • Issue with the employee's bank.
  • The check date falls on a weekend or holiday.
  • Payroll was submitted after the cut-off time which is every 5 PM Pacific Standard Time. When it happens, the payroll will be processed on the next banking day.

 

You can also request for a reversal to return the funds to your account. For the complete instructions and how it is done, see this link here: Reverse a direct deposit

 

Please update this thread on how the call goes. I want to make sure you're taken care of, and I'll be right here if you need other help with QuickBooks. Have a good one.

View solution in original post

3 Comments 3
Jen_D
Moderator

Direct Deposit

Thanks for posting here with this Direct Deposit concern, @CdSecretary.

 

I know how it can be frustrating to be held up like this when you just want to get this payroll concern resolved. We want to make sure this is taken care of by the correct department. Please note that this is a public forum and we do not handle account-related concerns to protect our customer's data.


The best team to help you out with this is our Payroll Support people. I know you already called several times for this, but only them can open your payroll history and help with money movement.

 

When you call, ask the representative to do a Direct Deposit trace. They will give you a transaction number that you can give to the employee's bank so they can locate the funds.

Use these steps to contact us: 

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Here are a few reasons why an employee's check is not deposited to the employee's account:

 

  • The employee's bank account information was entered incorrectly or invalid.
  • Unable to locate account.
  • Employees bank account details was updated by the bank.
  • Issue with the employee's bank.
  • The check date falls on a weekend or holiday.
  • Payroll was submitted after the cut-off time which is every 5 PM Pacific Standard Time. When it happens, the payroll will be processed on the next banking day.

 

You can also request for a reversal to return the funds to your account. For the complete instructions and how it is done, see this link here: Reverse a direct deposit

 

Please update this thread on how the call goes. I want to make sure you're taken care of, and I'll be right here if you need other help with QuickBooks. Have a good one.

View solution in original post

CdSecretary
Level 2

Direct Deposit

Thank you for responding.  After speaking with a rep in payroll again, it was finally discovered that the last digit of my employee’s banking account number was left off.  Not sure how this error occurred.  I reviewed the document I sent QB Intuit and it had the correct account number on it.  It has been corrected now and that is my main concern.  

Will you be kind enough to tell me what steps need to be taken when it’s time to pay my employee in a couple of weeks?  I want to make sure DD goes through correctly this time.  Also, I am a confused when to use scheduled or unscheduled.  Will you clarify, please.  I greatly appreciate your help.  Sincerely, Carole

ShiellaGraceA
QuickBooks Team

Direct Deposit

Appreciate you getting back to us, @CdSecretary.

 

I'll share some information about the Direct Deposit payroll. Since you've already discovered where the error is, you'll want to make sure your employee's direct deposit info is correct in QuickBooks. 

 

Here's where you can check:

 

  1. Go to Employees and choose Employee Center to open your employee list.
  2. Select the employee's name and then the Payroll Info tab.
  3. Tap the Direct Deposit button.
  4. Verify the bank information (Bank NameRouting No.Account No., and Account Type).
  5. Click OK to save the information.
  6. Enter your direct deposit PIN when prompted.

 

After checking, you are now ready to send a direct deposit payroll for your employee.

 

About scheduled payroll, this is the payroll type where you have a routine pay period and pay date based on the frequency you choose. The unscheduled payroll is when you need to issue a paycheck outside of your regular pay schedule. It includes bonuses, commission, or termination/final checks.

 

For details, please refer to these articles below:

 

 

Feel free to also browse this link in case you need help with payroll reports. It has payroll report topics that'll guide you: Payroll reports and forms.

 

Drop a reply anytime if you have follow-up questions or concerns. I'm more than happy to help. Take care and stay safe.

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