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Direct Deposit

Forum|Forum|4 years ago
September 13, 2021
3 replies
39 views

Direct deposit has repeatedly failed. Funds are taken from our churches account, but never reach our pastors account.
Over the course of 6 weeks, I have spoken with several customer service reps. I am told each time that Direct Deposit is set up correctly, yet it is still not working.

We are a small church with 1 paid employee.

Confirmation from QB payroll that they have our churches correct banking account number and our pastor’s correct banking account number.

Confirmation received after sending DD that transaction was successful.

Confirmation from our bank (Regions) that funds are taken from account.

Any help you can offer will be very much appreciated.

QuickBooks Desktop

Best answer by Jen_D

Thanks for posting here with this Direct Deposit concern, @CdSecretary.

I know how it can be frustrating to be held up like this when you just want to get this payroll concern resolved. We want to make sure this is taken care of by the correct department. Please note that this is a public forum and we do not handle account-related concerns to protect our customer's data.

The best team to help you out with this is our Payroll Support people. I know you already called several times for this, but only them can open your payroll history and help with money movement.

When you call, ask the representative to do a Direct Deposit trace. They will give you a transaction number that you can give to the employee's bank so they can locate the funds.

Use these steps to contact us:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button then type your concern in the Ask us anything box.
Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Here are a few reasons why an employee's check is not deposited to the employee's account:

The employee's bank account information was entered incorrectly or invalid.
Unable to locate account.
Employees bank account details was updated by the bank.
Issue with the employee's bank.
The check date falls on a weekend or holiday.
Payroll was submitted after the cut-off time which is every 5 PM Pacific Standard Time. When it happens, the payroll will be processed on the next banking day.

You can also request for a reversal to return the funds to your account. For the complete instructions and how it is done, see this link here: Reverse a direct deposit

Please update this thread on how the call goes. I want to make sure you're taken care of, and I'll be right here if you need other help with QuickBooks. Have a good one.

Jen_DAnswer

Level 8

Thanks for posting here with this Direct Deposit concern, @CdSecretary.

I know how it can be frustrating to be held up like this when you just want to get this payroll concern resolved. We want to make sure this is taken care of by the correct department. Please note that this is a public forum and we do not handle account-related concerns to protect our customer's data.

The best team to help you out with this is our Payroll Support people. I know you already called several times for this, but only them can open your payroll history and help with money movement.

When you call, ask the representative to do a Direct Deposit trace. They will give you a transaction number that you can give to the employee's bank so they can locate the funds.

Use these steps to contact us:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button then type your concern in the Ask us anything box.
Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Here are a few reasons why an employee's check is not deposited to the employee's account:

The employee's bank account information was entered incorrectly or invalid.
Unable to locate account.
Employees bank account details was updated by the bank.
Issue with the employee's bank.
The check date falls on a weekend or holiday.
Payroll was submitted after the cut-off time which is every 5 PM Pacific Standard Time. When it happens, the payroll will be processed on the next banking day.

You can also request for a reversal to return the funds to your account. For the complete instructions and how it is done, see this link here: Reverse a direct deposit

Please update this thread on how the call goes. I want to make sure you're taken care of, and I'll be right here if you need other help with QuickBooks. Have a good one.

C

CdSecretaryAuthor

Thank you for responding. After speaking with a rep in payroll again, it was finally discovered that the last digit of my employee’s banking account number was left off. Not sure how this error occurred. I reviewed the document I sent QB Intuit and it had the correct account number on it. It has been corrected now and that is my main concern.

Will you be kind enough to tell me what steps need to be taken when it’s time to pay my employee in a couple of weeks? I want to make sure DD goes through correctly this time. Also, I am a confused when to use scheduled or unscheduled. Will you clarify, please. I greatly appreciate your help. Sincerely, Carole

M

Mich_S

Level 5

Good morning Rasa-LilaM,

I was actually referring to the church that couldn’t send direct deposits to their pastor due to his account having 17 digits.

There is no error code for this. Other than the direct deposit being returned.

In the USA all bank routing numbers have nine digits. Account numbers can be up to 17 digits.

When entering an employee’s direct deposit information, I can easily put in the bank name, if it is checking or savings, the bank routing number, but I can only enter up to 16 digits in the bank account number field. I can type 1000 digits, but only the first 16 are stored in the bank account field. I could spend all day typing non-stop in that field and no error would occur, but Quickbooks only allows the first 16 digits.

What this means is that an employee with a 17 digit bank account number can not receive direct deposits through Quickbooks. What is the solution to this problem?

Thank you,

Brian Russell

Thanks for keeping us updated, @Brianyru11.

I'll provide some reasons on why a direct deposit will be declined and the things you can do to fix it.

Here are some of the payroll status errors:

Declined debit request: because of a lack of funds in your bank account. After 24 hours, we'll try to debit the money again. Wait for us to attempt again after adding funds to your account. While we work on this, your payroll service will be suspended. This hold may take up to 5 business days to complete.

Rejected debit request:

Insufficient funds
The account is closed
Invalid account number
Unable to locate account

In the meantime, I suggest writing a check manually for your employees. Here's how you can do it:

Click on Employees, then hit Pay Employees, and choose from the check types Scheduled Payroll, Unscheduled Payroll or Termination Check.
- Skip to step 3 if you have to run an unscheduled payroll
Choose the right schedule, and click on Start Scheduled Payroll.
Check the Pay Period Ends date, Check Date, and QuickBooks Bank Account.
Pick the employees you want to pay.
You can fill in hours using the grid, or to see everyone's paycheck details, hit Open Paycheck Detail.
Click on Save & Next to go to the next employee, or tap on Save & Close to go back to the Enter Payroll Information window.
Click on Continue.
Check the Check/Direct Deposit printing options.
Verify the amounts for each employee, and hit Create Paychecks.
If applicable, print paychecks and print pay stub now or later. If you own a QuickBooks Desktop Payroll Assisted or direct deposit paychecks, send your payroll information and direct deposit paychecks to Intuit.

For future reference, here's how you can keep track of how much you've paid out in QBDT Payroll: Create a payroll summary report.

Ping me for further questions or clarifications regarding payroll or QuickBooks. I'm always around and willing to assist. Keep safe!

S

Sagemerr

I’m having the same problem,I was supposed to get my deposit today and I got nothing I’m about to be kicked out because of this please fix it soon.

A

AbegailS_

Level 6

Thanks for posting here in the Community space, @ Sagemerr.

I'm stepping into the thread to share additional information about direct deposit payroll.

When processing employees' pay through direct deposit, the individual financial institution policies determine the exact time direct deposits are posted on the employees' bank. This means that the receiving bank is one of the factors why some of your employees receive their pay earlier than the pay date.

You can also check with your bank to find out when funds are posted. See When do direct deposits post? for more information.

Otherwise, you may connect with our Support Team and ask the representative to do a Direct Deposit trace. They will give you a transaction number to locate the funds.

Use these steps to contact us:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button then type your concern in the Ask us anything box.
Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

If you need anything else about Direct Deposit, let me know in the comment. I'll be right here to help you with your payroll and all other things in QuickBooks. Have a great day.

B

Balling123

Absolutly useless. Applied for an increase in direct deposit limits, was advised of the increase and still can't process a single direct deposit paycheck. There is no person to talk with and all you do is chase your tail until you just give up. Life is too short to deal with this.

Adrian_A

Level 8

Hi Balling123,

I understand how inconvenient it is when the direct deposit keeps failing.

Since you already applied for an increase, you should be notified through email regarding the status of your request.

If you didn't receive one, you can reach out to our Phone Support team so we can verify its status on our end.

I've also added this reference on what happens next once the request got rejected or not: Check employee's direct deposit status.

You can always mention my name as to how things work on your end. I'll be around to ensure that this gets resolved.

B

Balling123

Our limit was increased. I tried to process a direct deposit for about 15% of our limit and received error message code 2103. How many time do I have to do this?

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