Thanks for the attached screenshot, @frontieroverland.
I have more steps we can try. Let's access your account using a private browser or an incognito window. This is to check if the missing Download Trips button has something to do with the browser you're using or your subscription. This browsing doesn’t store data and will help the page load without issues from temporary data.
Let me guide you how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
Make sure to log in as the Account Admin. If you're able to view the button, follow these steps to export your mileage data.
- Go to the Mileage or Trips menu.
- Select Download Trips.
QuickBooks downloads your trips to your computer as a CSV file. It should be in your Downloads folder. Refer to this article for more information: Automatically track mileage in QuickBooks Online.
Next, clear the cache of your regular browser to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.
However, if you're still unable to view the download button, please contact our Customer Care Support so we can investigate further. Here's how to reach out:
- Go to Help.
- Select Contact Us.
- Enter a brief description of the issue, then tap Continue.
- Click either Chat with us or Have us call you.
I'm also adding this link here in case you encounter issues tracking mileage: Fix mileage tracking issues in the QuickBooks Online mobile app.
Let me know how it goes after trying the above steps as I want to ensure this is resolved for you. Take care and have a great day ahead.
